Deleting your data

Disconnect one social account

In Cosmic Social, open the client, find the connected account and choose Disconnect. This deletes the stored access and refresh tokens for that account immediately, and we stop publishing to it.

Posts already published to that account stay on the platform — they belong to the account, not to us. Delete them there if you want them gone.

You can also revoke our access from the platform’s own settings: on Facebook, Settings → Business Integrations; on Instagram, Settings → Apps and websites; on LinkedIn, Settings → Data privacy → Permitted services. Revoking there stops publishing straight away, and we delete the tokens the next time we find them rejected.

Delete one client

Open the client and choose Delete. This removes the client, its brand information, its posting history, its media library and every connected account for it. It cannot be undone. If you only want it to stop posting, pause it instead.

Delete your whole account

Email privacy@usecosmicsocial.com from the address you signed up with, asking us to delete your account. We will confirm within 3 business days and complete the deletion within 30 days.

We delete:

• your account and sign-in details;
• every client you manage, with their brand information and settings;
• all access tokens for connected social accounts;
• generated drafts, approvals, published post records and performance data;
• uploaded media;
• your notification and email preferences.

We keep, for as long as the law requires:

• invoices and payment records, for tax purposes;
• a minimal record that the account existed and was deleted, so we can answer questions about the deletion itself.

Backups are cycled on a rolling basis and any remaining copies are overwritten within 90 days.

If you were invited as an approver

If you hold a login only to approve posts for a business, the agency that invited you can remove you from the client at any time, which deletes your assignment. To delete the login itself, email privacy@usecosmicsocial.com from the address you were invited with.

Facebook, Instagram and LinkedIn data

The data we hold from these platforms is the account identifier, the account name, the access tokens, the identifiers of posts we published, and the public performance metrics for those posts. All of it is deleted by any of the routes above — disconnecting the account, deleting the client, or deleting your account.

Questions

Email privacy@usecosmicsocial.com. What we collect in the first place is set out in the privacy policy. Cosmic Social is operated by Cosmic LLC.