Terms of service

What the service does

Cosmic Social generates social media posts for the clients you manage, puts them through a review step, lets a person approve them, and publishes them to the accounts you have connected. It also reports on what was published and how it performed.

The posts are written by an AI model. It can be wrong, and it can produce something that reads well and is not true. Approval exists so that a person decides what goes out under your clients’ names. You are responsible for what is published from your account, whether or not you read it first.

Your account

• You must be at least 18, or the age of majority where you live if that is higher, and able to enter into a contract.
• Give us accurate details and keep your login credentials to yourself.
• You are responsible for everyone you invite, including approvers at your clients, and for what they do with the access you give them.
• Tell us promptly if you think someone else has got into your account.

Data protection

When you use Cosmic Social to process personal data about other people — your clients, their staff, their audiences — you are the controller of that data and we are your processor. The data processing agreement sets out what that means: what we process, who our sub-processors are, what happens in a breach, and how deletion works. It forms part of these terms and takes effect when you accept them.

Your clients' accounts

When you connect a social account you are telling us you have that business’s permission to post on their behalf. You must have it. If that permission ends, disconnect the account.

You must also follow the rules of the platforms you publish to — TikTok and Google, and any others you connect — including their policies on automated posting, advertising and disclosure. A platform can suspend an account for breaking its rules, and we cannot get it back for you.

Acceptable use

You may not use Cosmic Social to:

• publish anything unlawful, defamatory, deceptive or infringing;
• impersonate a person or business you are not authorised to represent;
• post content you know to be false about products, services or people;
• send spam, or publish at a volume intended to evade platform limits;
• reverse engineer the service, resell access to it as your own product, or use it to build a competing one;
• attempt to reach another customer’s data;
• scrape the service, mine it automatically, or run bots or scripts against it to build a database from what is in it;
• get around a security feature or an access restriction, upload malware, or otherwise interfere with the service working for anybody else;
• create an account under a false identity, or sell or transfer your account to somebody else;
• harvest email addresses or account names from the service in order to contact people who did not ask to hear from you;
• remove or obscure any copyright or ownership notice.

We may suspend an account that breaks these rules, immediately where the harm is serious.

Plans, trials and payment

• Plans are billed in advance, monthly, through Stripe. Prices are on the pricing page.
• Trials run for the period stated when you start one. Where a trial requires a card, it converts to a paid plan at the end unless you cancel first.
• You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.
• If a payment fails we may pause posting for your account after a grace period.
• We will give at least 30 days’ notice in the app before a price rises.

Credits

Work is paid for in credits. A written post with an image costs one credit; a video with a voiceover, subtitles and music costs five. The pricing page lists what each plan includes and what the current rates are.

• A credit is spent when we generate the work, not when it is published. A post that is generated and then held, rejected or never approved has still used a credit, because the work was done.
• Where the work costs less than estimated — an image that was not generated, for instance — we put the difference back.
• Your monthly allowance resets at the start of each billing period. It does not roll over, and unused credits are not refunded.
• Credits are used in a fixed order: your monthly allowance first, then any bonus credits we have given you, then credits you have bought. Credits you paid for are always the last to be spent.
• Credits bought as a one-off pack do not expire, and bonus credits do not expire either.
• When you run out, generation stops until the next period or until you buy more. Nothing is deleted and nothing is published in the meantime.

Refunds

Subscriptions. We do not refund part-months. Your monthly allowance resets at the start of each period and does not roll over, so cancelling part-way through ends the renewal rather than the period you are in — you keep access, and the allowance, until that period ends.

Credit packs. If you buy a pack and do not use all of it, you can have the unused part back, pro rata, within 30 days of that purchase. Ask us at legal@usecosmicsocial.com and we will refund the unused credits to the card you paid with.

• Credits you have already used are not refundable. Because paid credits are always spent last, they are the ones most likely to still be there.
• The 30 days run from each purchase, not from when you signed up.
• After 30 days a pack is no longer refundable — but the credits do not expire, so they stay in your account until you use them.

If you close your account. Any purchased credits still inside their 30-day window are refundable, pro rata, on the same terms — tell us when you close the account and we will pay them back. Purchased credits past their 30 days are forfeited when the account closes, along with the monthly allowance and any bonus credits. We would rather say that plainly here than leave you to find it out afterwards.

You can see exactly what is refundable, and until when, on your billing page.

Who owns what

You keep ownership of everything you put in: your client information, your edits, and the posts published from your account. You grant us the licence we need to host that content, send it to the providers that write the copy and make the images, voiceover and video (named in the privacy policy), and publish it where you tell us to.

The licence you grant us is limited to running the service for you. It lasts as long as we are hosting your content and no longer, it does not let us sell your content or license it to anybody else, and it ends when you delete the content or close your account.

When you put content into Cosmic Social you are telling us that:

• it is yours, or you have permission to use it;
• it does not infringe anybody else’s rights;
• you have written consent from any identifiable person whose name, likeness or voice appears in it;
• it is not confidential information you are not free to share.

We keep ownership of Cosmic Social itself — the software, the prompts, the interface and the brand. Nothing here transfers that to you.

Availability

We aim to keep the service running but do not promise it will be uninterrupted. We depend on other companies — hosting, AI, the social platforms — and their outages become ours. Scheduled posts may be delayed or fail as a result, and a post that fails is not republished automatically unless we can confirm it never went out.

Disclaimers and liability

The service is provided “as is”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost business or lost data. Our total liability arising out of these terms is limited to the lesser of the amount you paid us in the six months before the claim arose, or 1,000 US dollars.

In particular, we are not responsible if a social platform restricts, suspends or removes one of your accounts, or removes a post. Those platforms set their own rules, change them without notice, and enforce them by their own judgement. We publish what you have approved; what happens to it after that is between you and them, and the content is your responsibility under these terms. If you want your own copy of what is in your account, ask us and we will send it — see the privacy policy.

Nothing here limits liability that cannot be limited by law.

Indemnity

You will defend and indemnify us against claims arising from content published from your account, from your use of a social account you were not authorised to post to, or from your breach of these terms.

Ending the agreement

You can close your account at any time. We can end or suspend it if you break these terms, if payment fails and stays unpaid, or if we stop offering the service — in which case we will give reasonable notice and refund any period paid for in advance. After closure we delete your data as described in the privacy policy.

Governing law

These terms are governed by the laws of the State of Wisconsin, without regard to its conflict of laws rules.

If we disagree

Talk to us first. If something goes wrong, write to us at legal@usecosmicsocial.com and describe the problem. Both of us agree to try to sort it out informally for at least 30 days before starting anything formal. Most things end here.

Then arbitration. If we cannot, the dispute is settled by binding arbitration rather than in court, under the American Arbitration Association’s Commercial Arbitration Rules and, where they apply, its Consumer Related Disputes Supplementary Procedures. Arbitration takes place in Milwaukee County, Wisconsin, and may be held in person, by phone, online or on documents alone. The arbitrator gives a written decision and has to follow the law. If the arbitrator decides the fees are too high for you to bear, we will pay them.

Individually, not as a group. Claims are brought on your own behalf. There is no class arbitration, no class action, and nobody acts as a representative for others.

Within a year. A dispute has to be started within one year of the thing it is about, or it is too late.

What arbitration does not cover. Either of us can go to court instead for: disputes about whether intellectual property is valid or has been infringed; claims about theft, piracy, invasion of privacy or unauthorised use; and requests for an injunction. If a court decides the arbitration agreement cannot be enforced, the dispute is heard in the state or federal courts in Milwaukee County, Wisconsin, and both of us accept those courts’ jurisdiction.

Changes

We may update these terms. For a material change we will tell you in the app at least 30 days beforehand, and continuing to use Cosmic Social after that means you accept the new version.

Contact

Cosmic LLC, 6516 S Crane Dr, Oak Creek, WI 53154, United States. legal@usecosmicsocial.com